Shipping Policy

Effective Date: 25 August 2024

At MGE Boutique, we aim to provide you with a seamless shopping experience, from the moment you place your order to the day it arrives at your door. This Shipping Policy outlines the terms and conditions that govern the shipment of items purchased from our website. By placing an order with MGE Boutique, you agree to the terms outlined in this policy.

1. Order Processing Time

Processing Time: Once you place an order, please allow 3-5 business days for us to process your order. Personalised items may require additional time to ensure that your customisation is perfect.
Business Days: Our business days are Monday to Friday, excluding public holidays. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Costs

Domestic Shipping: Shipping costs for domestic orders (within the UK) are calculated at checkout based on the size, weight, and destination of your order. We offer various shipping options, including standard and express delivery.
International Shipping: For international orders, shipping costs are also calculated at checkout. Please note that additional customs fees or taxes may apply, depending on your country’s regulations. These fees are the responsibility of the customer.

3. Shipping Methods and Timeframes

Standard Shipping: Typically takes 2 to 3 business days for delivery within the UK and up to 10 business days for international deliveries.
Express Shipping: Faster delivery options are available at an additional cost, typically taking 1 to 2 business days within the UK. We do not offer express shipping for international orders.
Order Tracking: All orders include tracking information, which will be provided to you via email once your order has been shipped.

4. Potential Service Interruptions

While we strive to ensure timely delivery, please be aware that unforeseen circumstances, such as weather conditions, strikes, or other disruptions, may cause delays. In such cases, we will keep you informed and work with the shipping provider to resolve any issues.

5. Delayed or Lost Orders

Delayed Orders: If your order is delayed beyond the expected delivery timeframe, please contact us. While MGE Boutique is not responsible for delays caused by the shipping provider, we will assist you in resolving the issue.
Lost Orders: If your order is lost in transit, we will work with the shipping provider to investigate the situation. Once the loss is confirmed, we will offer you a full refund or a replacement item at no additional cost.

6. Shipping Address Accuracy

Please ensure that your shipping address is complete and accurate when placing your order. MGE Boutique is not responsible for orders shipped to incorrect addresses provided by the customer. If you realise there is an error in your shipping address after placing your order, please contact us immediately. We will do our best to update the address before the order is shipped, but cannot guarantee changes once processing has begun.

7. Customs, Duties, and Taxes

For international orders, please note that your order may be subject to import duties and taxes. These charges are not included in the item price or shipping cost and are the buyer's responsibility. Customs policies vary widely from country to country, so please contact your local customs office for more information.

8. Service Availability

Our shipping services are available to customers worldwide. However, there may be certain locations where delivery services are limited or unavailable. In such cases, we will notify you if we are unable to fulfil your order.

9. Contact Us

If you have any questions or concerns about our Shipping Policy, or if you experience any issues with your order, please contact us at [Insert Contact Email]. We are here to help and ensure that your shopping experience with MGE Boutique is smooth and satisfactory.