Refund Policy

Effective Date: 25 August 2024

At MGE Boutique, we are committed to providing high-quality personalised products that meet your expectations. Due to the custom nature of our items, we generally do not accept returns or exchanges on personalised products unless there is an issue with the item itself. However, we want you to be completely satisfied with your purchase, so please contact us if you experience any problems with your order.

1. Eligibility for Returns and Refunds

Items Not as Described: If your item does not match the description or photos provided at the time of purchase, please notify us within 14 days of receiving the item. We will review the details and, if necessary, offer a replacement or a full refund, including the original shipping costs.
Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 14 days of delivery. We may request photos or other evidence to assess the situation. Upon confirmation, we will arrange for a replacement or a full refund, including the original shipping costs.
Items Not Received: If your item fails to arrive or is lost in transit, please inform us as soon as possible. After verifying the non-delivery, we will issue a full refund or send a replacement at no additional cost to you.
Late Deliveries: While we strive to ensure timely delivery of all orders, MGE Boutique is not responsible for delays caused by circumstances beyond our control, such as issues with the delivery company or unforeseen events. If your item arrives later than expected due to such circumstances, we are unable to offer a refund or replacement based solely on the delay. However, we will work with the delivery company on your behalf to resolve any issues. You are also welcome to contact the delivery service directly for more information.

2. How to Initiate a Return or Request a Refund

To request a return or refund, please contact us at [Insert Contact Email] with the following information:

Your order number
A description of the issue
Relevant photos or evidence if applicable

We will respond within 3 business days to arrange a suitable resolution, whether through a replacement, refund, or another appropriate solution.

3. Non-Returnable Items

Please note that the following items are not eligible for returns or refunds:

Personalised or custom-made items (unless faulty or not as described)
Items returned without prior communication
Items damaged due to misuse or improper handling

4. Exceptions

In exceptional cases, if a return or exchange is granted for a personalised item outside of the standard conditions, it may be subject to a restocking fee, which will be communicated in advance.

5. Contact Us

Your satisfaction is our top priority. If you have any questions or concerns regarding your order or our refund policy, please contact us at [Insert Contact Email]. We are here to help and will work diligently to resolve any issues promptly.